CANCELLATION POLICY

SMBA Booking and Cancellation Policy

Booking and Payment

• Full payment is due upon registration for any session, program, or camp. Your space is not confirmed until payment is received.
• All participants must complete a Release of Liability Waiver and Intake Form before starting any session, program, or camp.
• You will receive information about your session, program, or camp no later than 48 hours before the scheduled date.

Cancellations

• • • 14 days or more before the start date: Refund minus a $25 administration fee.
    • 13-6 days before the start date: Credit only, valid for 12 months and transferable to siblings
    • 5 days or less before the start date or after the program has started: No refund or credit will be provided as coaches and spots are fully committed

Squamish Mountain Bike Academy Ltd reserves the right to cancel any session, program, or camp due to inclement weather, insufficient bookings, or events beyond our control (e.g., natural disasters, government restrictions). In such cases, alternate dates will be arranged, or a full refund will be provided.

Medical Exceptions

• • • For season-ending medical issues (e.g, broken bone, concussion), families will receive a credit for unused sessions
    • Short-term illness or missed sessions are not eligible for refund or credit

Changes

• • • Changes can be made 6 days or more before the start date and are subject to a $25 administration fee per change
    • Changes must occur within the same calendar year and are subject to availability.

Missed Sessions / Transfers

• • • Missed sessions, programs, or camps cannot be transferred to another session, program, or camp.
    • Credits are valid for 12 months from the date of issue and are transferable to siblings

Tardiness

• • • Clients arriving late will receive the remaining scheduled session, program, or camp time unless other arrangements have been made with the coach.